Future-ready field service for enterprises of tomorrow with no additional spend on annual CPQ product licenses, 25% accelerated time-to-value (from planning to go-live), and higher operating margins.
FACT SHEET
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Digital field operations for superior CX and enhanced service levels
Field operations have evolved over the past several decades, keeping pace with changes in technology and evolving business challenges. However, such operations are plagued with issues such as difficulty gauging demand effectively, a lack of automation/digitization, and poor CX.
A plethora of disconnected touchpoints in the service lifecycle, coupled with poor working relationships between mobile/back-office teams and lack of processes, often results in multiple unnecessary site visits. Even today, work orders are created manually due to the lack of standardized task catalogs. Field technicians rely on manual and time-consuming ways for generating quotes requiring numerous interactions between various teams and stakeholders.
This has resulted in poor CX, as the customer must be present on multiple site visits, and they are forced to accept the loss of revenue while waiting for their non-functional equipment to be repaired.
Modern enterprise applications such as Salesforce can help alleviate these problems. According to McKinsey, recent technology advances in field operations have resulted in:
In addition, legacy field service applications are unable to cater to the demands of modern enterprises for:
10-40% lower cost
20-30% improved productivity
5-20% reduction in repeat visits
5-30% travel time reductions
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Salesforce Crest Partner
Apexon’s pre-configured Field Service Accelerator based on Salesforce Field Service can transform field service operations and bring efficiencies to equipment repair and maintenance operations in various industries such as manufacturing, healthcare, logistics, energy and utilities, telecom, etc.
Here are some of the accelerator capabilities:
Empowers business users to manage resource rate cards and equips them with flexible and customizable pricing for dealing with business uncertainties
Enables accelerated generation of pre-work service quotes at onsite locations with a few clicks
Provides a seamless quote-to-cash process
Facilitates automated generation and easy sharing of invoices
Opens new revenue streams for enterprises by allowing mobile workforce to upsell and cross sell offerings while executing work orders
Offers integration with 3rd party payment gateways resulting in simplified payments
~25% faster time-to-value (from planning to go-live)
$0 – investment required to purchase additional CPQ product licenses
~$25,000 savings in one-time implementation cost
Annual savings from optimized operations
Improved customer experience and loyalty resulting in additional revenue streams from upsell and cross-sell opportunities
Accelerated quote-to-cash process with simplified invoice generation, quote generation, and integration with payment gateways
Enhanced transparency with real-time insights on total cost; internal vs external labor rates, actual vs list price on products, planned vs actual costs, etc.
