The UX of Unified Commerce
Retailers know that to truly resonate with their customers they need to connect with them on the Web, mobile, tablet, and more and more via voice using smart speakers. We created...
Digital Experience
Tech Firm Switches on Style for Fashion Client
Apexon has helped a global fashion-tech business deliver stylish safety-wear, after developing a new site that allows customers to funk up their face mask. Sunderland-based Apexon...
How To Make Remote Work, Work
COVID-19 continues to drastically shape how businesses function, and has resulted in a huge percentage of the workforce operating entirely out of their homes. While working from...
Design Systems: Using Sketch to Manage Rebranding Interruptions
Have you ever planned a five-course dinner party? It starts with selecting multiple recipes, then shopping and preparing all the ingredients to create a culinary masterpiece. But...
Best Practices in Software Development: How to Leverage Global Delivery Centers
Developing software is complicated, especially if the software is a current part of an enterprise operating ecosystem. Imagine how much time is invested just to make the...
The Value of User Experience Workshops
An important part of user research is facilitating workshops. Workshops are a crucial starting point of any user experience project because they help teams empathize with...
Kids Can Change the World Through Data
In 2016, fourteen - year - old, self-taught coding whiz, Krish Samtani, had the fortunate opportunity to travel to the United States for a summer coding camp at Johns Hopkins...
Establishing a Business Case for User Experience (UX): An ROI Case Study
“...Proactively delighting customers earns trust, which earns more business from those customers, even in new business arenas. Take a long-term view, and the interest of...
User Research and Design for Voice Applications
July 29, 2019 By Janet M. Six, UXmatters In this edition of Ask UXmatters, our experts consider how user research and design for voice applications differs from research...
How to Show the Value of Customer Experience Efforts
July 24, 2019 By Phil Britt, CMS Wire Those who lead customer experience efforts believe these initiatives are beneficial for the company — but unless they can convince...
Defining Success Measurement Framework for Fortune 500 Payment Network
How to Implement UX in Your Organization THE BRIEF This Fortune 500 Payment Network was looking to begin a long-lasting relationship with Apexon. Before beginning any...
Automation Enhances Customer Communications for Leading UK Insurance Firm
THE BRIEF A large scale insurance company based in the UK struggled to meet the demands of their customers in a timely and cost effective manner. Due to legacy operating...
Optimizing Byline Bank’s Customer Experience to Increase Online Traffic
THE BRIEF Byline Bank, a full service community and commercial bank serving small and medium-sized businesses, financial sponsors, and consumers was not able to engage...
Lean UX & Agile Work Wonders Together
There’s nothing more frustrating than spending hours and hours working on something only to find out it isn’t exactly what the client wanted. Even more time must then be spent...
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