The Irreplaceable Human: 4 UI/UX Processes that Should Never be Automated
In the realm of UI/UX design, where human experiences lie at the heart of every digital creation, the role of human designers remains irreplaceable. While automation has...
UI/UX
The Intersection of Experience and Automation for Enhanced UX
Today, users have increasingly high expectations and businesses are constantly seeking new ways to deliver exceptional user experiences (UX). One such approach gaining traction is...
UI/UX Feature Spotlight: Should You Design for Dark Mode?
Darth Vader would have us believe that the “dark side” is the superior side. However, for those of us non-Sith members, the question as to whether dark mode really provides a...
Combining Design Thinking and Usability Testing for Superior UX
User experience (UX) is all about understanding the needs of the user and providing solutions in the digital products we design that directly address the issues they are facing....
Elevate Your Brand with Inclusive Design
As a designer, every choice I make will impact users. And those designs will either lower or raise barriers for usage. Font size, color combinations, interactivity, use of...
Which Usability Test is Right for You?
Usability testing lays the foundation for building a successful product. Conducting a user test is a great way to obtain feedback, validate ideas, and/or confirm the need to...
UX Audit: Modernizing Your App for Increased Engagement
Today’s savvy digital citizens have very high expectations. According to a study by Salesforce: 84% of customers consider the user experience of a company’s digital...
Divergent vs. Convergent: Finding the Right Balance
User Experience (UX) is all about understanding their needs and providing solutions in the digital products we design. We lean on Design Thinking in our daily problem-solving work...
How Digital Transformation Is Impacting Customer Experience
As companies continue their digital transformation journey, there is an increased appreciation for digitalization as a business optimization strategy. Often, the goals that have...
Your Users Are Key Stakeholders, Treat Them Like It
No company would survive without its customers. If that sounds glaringly obvious, then I have your attention. A recurring problem in today’s society, however, is that...
UX/UI: Expect Major Changes in 2022 and Beyond
After a year in which the return to pre-pandemic normality was often tantalizingly within reach, digital adoption continued to accelerate in ways we never could have predicted two...
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
8 Design Principles to Transform User Experience
We have always instinctively appreciated brilliant design, whether in physical objects or digital products, but until recently there was relatively little recognition of the...
The Role of Empathy in Design
Just a few decades ago, the idea that you could make a phone call to someone on the other side of the world using a flat electronic device that sat in your pocket was pure science...
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