The Irreplaceable Human: 4 UI/UX Processes that Should Never be Automated
In the realm of UI/UX design, where human experiences lie at the heart of every digital creation, the role of human designers remains irreplaceable. While automation has...
Customer Engagement
The Intersection of Experience and Automation for Enhanced UX
Today, users have increasingly high expectations and businesses are constantly seeking new ways to deliver exceptional user experiences (UX). One such approach gaining traction is...
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
8 Design Principles to Transform User Experience
We have always instinctively appreciated brilliant design, whether in physical objects or digital products, but until recently there was relatively little recognition of the...
Choosing the Right Digital Engineering Services Partner
Driven by the convergence of tech giants, digital natives, and professional services corporations, digital engineering services companies have an essential role to play in helping...
Connecting the Dots: Great UX in Connected Products
The principles of great user experience (UX) have been around for some time. Are things really so different when it comes to connected product UX? Yes and no. The concept of...
Enterprise Data Hub: Integrated Data for Customer Engagement Management
In its February 2010 edition, the Economist, through an ominously titled cover story, warned of the oncoming ‘data deluge’, highlighting the challenges and the opportunities...
Digital Boom and Bust: The Trends to Watch in 2018
2018 promises to be a dramatic year, thanks to one all-encompassing business mega-trend: digital transformation. Here’s how we see things playing out. There will be winners,...
If Your App Ain’t Sexy, It Ain’t Used
We’ve reached an inflection point in mobility. The number of apps continues to rise, and it’s no mystery why. Mobile apps continue to demonstrate their value, serving to...