Hyper-Personalization in Banking – The Future of Client Engagement
In today’s highly competitive landscape, banks must navigate technological disruption, evolving customer expectations, and regulatory pressures. One emerging differentiator has...
Customer Experience
Elevating Payment Experience – Interoperability
It is estimated that 40% of online buyers would abandon the purchase if their preferred payment method were unavailable at the checkout. Payment is one of the most ancient and...
Transforming Finance with AI: Key Insights from Citi’s GPS Focus Report
In the rapidly evolving world of finance, artificial intelligence (AI) is emerging as a transformative force poised to redefine the industry. Citi’s latest GPS Focus Report, "AI...
Data-Driven CX: The Key to Addressing Friendly Frauds and Enhancing Customer Sat...
A year ago, I purchased a treadmill that included a subscription fitness app, free for the first six months. Around the same time, I also subscribed to a subscription...
Credit Card Competition Act and the Evolving Payment Landscape
The Payment Revolution: Choice, Competition, and Challenges Did you know? The Credit Card Competition Act (CCCA) could potentially reduce interchange fees for U.S. merchants by...
Transforming Retail with Apexon: Mastering Salesforce Data Cloud for Unmatched C...
In the fast-paced world of retail, the fusion of cutting-edge technology with strategic commerce is not just a trend—it's a revolution. At the forefront of this transformative...
From Chatbots to ChatGPT: Redefining E-Commerce through Intelligent Conversation...
The advent of artificial intelligence (AI) has brought about significant advancements in various fields, and e-commerce is no exception. In recent years, AI-powered chatbots have...
The Irreplaceable Human: 4 UI/UX Processes that Should Never be Automated
In the realm of UI/UX design, where human experiences lie at the heart of every digital creation, the role of human designers remains irreplaceable. While automation has...
10 Ways AI Can Fuel Your eCommerce Business Growth
Data has become the lifeblood of businesses, and ecommerce is no exception. The ability to collect, analyze, and extract insights from vast amounts of data is essential for...
The Intersection of Experience and Automation for Enhanced UX
Today, users have increasingly high expectations and businesses are constantly seeking new ways to deliver exceptional user experiences (UX). One such approach gaining traction is...
UI/UX Feature Spotlight: Should You Design for Dark Mode?
Darth Vader would have us believe that the “dark side” is the superior side. However, for those of us non-Sith members, the question as to whether dark mode really provides a...
Combining Design Thinking and Usability Testing for Superior UX
User experience (UX) is all about understanding the needs of the user and providing solutions in the digital products we design that directly address the issues they are facing....
Tips for Personalizing the Omnichannel eCommerce Customer Experience
Since the pandemic, we’ve seen an even greater shift to online spending. With customers interacting via web, mobile, voice, digital, and email, companies have the opportunity to...
5 Connected Loyalty Best Practices to Improve Customer Retention
From the early days of cutout coupons on packaged boxes to today’s sophisticated digital programs, loyalty has been a critical part of business success. Indeed, the time-honored...
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