5 Connected Loyalty Best Practices to Improve Customer Retention
From the early days of cutout coupons on packaged boxes to today’s sophisticated digital programs, loyalty has been a critical part of business success. Indeed, the time-honored...
Customer Experience
8 Key Use Cases of AI/ML in BFSI
Any seasoned professional in the BFSI industry will tell you that providing customers with an exceptional experience is paramount. In this case it really comes down to dollars and...
Build A Robust Online Marketplace with These 3 Best Practices
Marketplaces have continued to grow in popularity over the last several years. Offering extreme convenience and countless shopping experiences for consumers, there’s no...
Smart Connectivity Redefining Consumer Behavior
Today’s consumers are driven by new demands and expectations for swiftness, connectivity, and frictionless experiences on every channel. They no longer see offline and online...
Why Digital Transformation Must be a Strategic Priority
Over the last decade, the term “digital transformation” has become less of a buzzword and more of a business optimization strategy. And while the demands of the connected...
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
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