Agentforce with Autonomous AI: Revolutionizing Customer Service
Salesforce has kicked off its biggest event, Dreamforce 2024 that will spotlight innovations in AI and customer experience, particularly with the introduction of Agentforce, a new...
customer service
5 Connected Loyalty Best Practices to Improve Customer Retention
From the early days of cutout coupons on packaged boxes to today’s sophisticated digital programs, loyalty has been a critical part of business success. Indeed, the time-honored...
Top 6 eCommerce Use Cases of ChatGPT
Chatbots have become a popular tool for businesses of all sizes, and eCommerce companies are no exception. With numbers for eCommerce retail sales expected to reach $8.1 trillion...
