Digital Transformation is Not Just About Technology
To the casual reader, that headline might seem to be completely at odds with the concept of digital transformation. Yes, technology is involved, it’s integral to the process and...
Digital Strategy
Why Digital Transformation Must be a Strategic Priority
Over the last decade, the term “digital transformation” has become less of a buzzword and more of a business optimization strategy. And while the demands of the connected...
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
Next-Gen Integration: Thriving in the API Economy
Integration, historically viewed as a necessary headache, has undergone a transformation in recent years. In creating access points for application features and data,...
8 Design Principles to Transform User Experience
We have always instinctively appreciated brilliant design, whether in physical objects or digital products, but until recently there was relatively little recognition of the...
Why Data-Powered Agility is Key to Digital Transformation
It may seem inconceivable today, but there was once a time when all an organization had to worry about was simply collecting data. Volume was the name of the game, and more data...
The Role of Empathy in Design
Just a few decades ago, the idea that you could make a phone call to someone on the other side of the world using a flat electronic device that sat in your pocket was pure science...