How Digital Transformation is Driving Customer Experience
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the Customer Experience environments. Digital transformation is no...
Digital Transformation
Salesforce for Manufacturing Companies: What to Know before Taking the Leap
The past year has been challenging for many manufacturing companies. Disruptions to supply chains around the world have made it difficult to both get raw materials and deliver...
How Data Governance Can Make Banks & Other Financial Institutions More Adap...
Since Biden’s inauguration in January, there’s been a shift toward greater regulation for the financial services sector – as is usually the case with Democratic...
Why Digital Transformation Must be a Strategic Priority
Over the last decade, the term “digital transformation” has become less of a buzzword and more of a business optimization strategy. And while the demands of the connected...
Should You Embrace a Crawl, Walk, Run Salesforce Rollout Plan?
It’s hard to understate the impact your organization’s rollout plan will have on the overall success of your Salesforce adoption. That’s because your rollout plan determines...
Why AI is the Digital Key to Competitive Advantage
Artificial intelligence has been part of business optimization discussions for so long that it is often hard to believe that the technology is often more of a potential digital...
Why You Need to Integrate Automation Testing in Salesforce
There are numerous reasons for Salesforce’s global position as the CRM platform of choice, but one of the most fundal is its ability to support the sales cycle at the speeds...
Why You Can Expect Increased ROI With Salesforce Test Automation
Salesforce sits at the center of more than 150,000 organizations. As the undisputed global leader in CRM, Salesforce’s own capabilities help businesses put customers at the...
How Insurance Companies Can Implement DevOps to Eliminate Dysfunction
The very idea of a DevOps team is relatively new. Per Atlassian’s account, the idea of bringing development and operations teams together only began to catch on in 2007 and...
3 Revenue Leaks Insurance Companies Can Address with Digital Transformation
Cleaning Up Your Data Can Improve Your Customer Experience, Your Retention Rates, and Your Bottom Line If you’re looking to shore up revenue leaks at your insurance company,...
Why Client Centricity Should Be the First Goal of an Insurance Company’s Digit...
In previous blog posts, we’ve discussed the what and how of digital transformation for insurance organizations: what the end state of your insurance company may be and how to...
How Partnering with Apexon Can Enhance an Insurance Company’s Automation Capab...
Picture this: your customer has just experienced a weather event in their area and are concerned about the potential for damage to their property. They reach for their phone to...
Get Visibility into Your Data to Jumpstart Your Automation Journey
InsurTech isn’t just disrupting the insurance industry; it’s accelerating a long-needed digital transformation that will enable legacy insurers to unlock the power of their...
How Insurance Companies Can Integrate & Aggregate Disparate Data Sources to...
Insurance companies can enjoy enormous benefits from advanced analytics, improving claims processing, fraud detection, underwriting, and customer care. In an era where...
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