Ecommerce Past and Future: Tech Innovations and the Metaverse
The metaverse is reshaping digital commerce, enabling businesses to create more personalized, immersive, and seamless experiences for their customers. Different technologies...
UI/UX
Elevate Your Brand with Inclusive Design
As a designer, every choice I make will impact users. And those designs will either lower or raise barriers for usage. Font size, color combinations, interactivity, use of...
Which Usability Test is Right for You?
Usability testing lays the foundation for building a successful product. Conducting a user test is a great way to obtain feedback, validate ideas, and/or confirm the need to...
Your Users Are Key Stakeholders, Treat Them Like It
No company would survive without its customers. If that sounds glaringly obvious, then I have your attention. A recurring problem in today’s society, however, is that...
UX/UI: Expect Major Changes in 2022 and Beyond
After a year in which the return to pre-pandemic normality was often tantalizingly within reach, digital adoption continued to accelerate in ways we never could have predicted two...
How Digital Transformation is Driving Customer Experience
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the Customer Experience environments. Digital transformation is no...
Customer Experience & User Experience: Where they Meet
This blog, co-written with Richard Alvarez (UX Practice Lead, Apexon), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...
Why it’s Time to Embrace the Progressive Web App
The connected society may not have been the sole reason for the evolution of mobile devices, but it is fair to say that phones with internet connectivity are the preferred option....
8 Design Principles to Transform User Experience
We have always instinctively appreciated brilliant design, whether in physical objects or digital products, but until recently there was relatively little recognition of the...
