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Experience

Turn all your digital touchpoints into a competitive advantage

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The Competition to Remain Relevant in Customers’ Digital Lives is Fierce

Creating delightful experiences that satisfy users’ wants and needs is critical to customer loyalty and business success. Users expect digital services to be continuous, constant, and omni-channel. It starts with UX strategy, research and design, and includes mapping user journeys, and integrating digital channels with complex legacy enterprise system. These requirements demand specific skills and expertise for managing and optimizing the digital experience.

Apexon Builds Exceptional Digital Experiences That Translate to Exceptional Business Outcomes

We offer a full suite of Experience services for digital ranging from strategy, user research and design to deployment, integration, testing, and support. Our team members — which include UI designers, UX analysts, UX developers, UX researchers, front end developers, back end developers, and Full stack developers — use their expertise in digital to create unique user experiences that build brand loyalty, increase business productivity, and reduce service costs.

UX STRATEGY & DESIGN

Take stock of your digital capabilities and opportunities and lay out a clear path forward

Apexon offers Design thinking-powered UX strategy and execution services to help you evolve your organizational UX approach and maturity. We combine traditional UX techniques with lean UX and UX research to develop paradigm-shifting solutions that improve customer loyalty and deliver stronger product ROI.

Our expertise includes:

  • Design thinking
  • Business alignment
  • UX roadmap
  • Voice of the customer
  • Workshops

PLATFORMS

Optimize customer journeys for increased loyalty and profitability

Apexon delivers smart, flexible and sustainable digital solutions built on the leading enterprise platforms. Our expertise in automating complex workflows enables our clients to increase customer satisfaction and drive significant operational efficiencies.

SALESFORCE

Transform the customer journey for increased loyalty and profitability

Apexon delivers trusted, smart, flexible and sustainable solutions built on Salesforce to help businesses put their customers at the center of everything they do.

Our expertise includes:

  • Smart Sales
  • Insight to Action Analytics
  • Effortless Customer Service
  • Employee Experience
  • Experiential Marketing
  • Operational Excellence

What Our Customers Say

Mark Fleishman

Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.

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Mark Fleishman
VP of Infrastructure and Operations, Paige
Seattle Bank
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Yatin Pradhan

Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.

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Yatin Pradhan
VP, Product Management, Seattle Bank
Seattle Bank
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FAQ’s – Experience

A strong customer experience strategy can significantly impact business growth by improving customer retention, encouraging positive word-of-mouth, and increasing lifetime customer value. Satisfied customers are more likely to make repeat purchases and recommend your brand to others, driving sustainable growth.

The key components of a successful digital experience strategy include understanding customer needs, implementing user-friendly digital interfaces, ensuring consistent and personalized interactions across all channels, and leveraging data analytics to continuously optimize the experience.

Digital experience influences customer behavior by shaping their perceptions of your brand. A positive digital experience can lead to increased trust, higher engagement, and a greater likelihood of conversion. Conversely, a poor digital experience can drive customers away and harm your brand’s reputation.

Technology is crucial in elevating customer experience by facilitating customized interactions, optimizing workflows, and offering instant insights into customer preferences and behavior. Advanced technologies like AI, machine learning, and automation can help businesses deliver more efficient and tailored experiences.

Companies can ensure a seamless customer experience across all digital channels by adopting an omnichannel approach, where all customer interactions are connected and consistent. This includes aligning messaging, design, and functionality across websites, mobile apps, social media, and other digital touchpoints.