Application Development

INTERACTIVE
EXPERIENCES

Item: INTERACTIVE EXPERIENCES
Rating: 5
Author: Yatin Pradhan

Streamline the build, test, and integration of intelligent conversation applications into your business

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Apexon can help your business harness the power of Conversational AI to optimize customer experience and engagements in revolutionary ways

the challenge

Interactive Experiences Are More Connected Than Ever

Applications and devices are more connected than ever, enabling a number of high-impact use cases for new AI-powered Interactive Chatbots and Voicebots.

However, poor application of chatbot and voicebot technologies can create impersonal service interactions and big problems for businesses – not only in customer dissatisfaction, but also by driving customers to multiple service channels, raising costs and extending resolution time. Many companies struggle to take advantage due to the lack of expertise and a well thought out strategy to deliver business value. They are also dealing with complex integration requirements with existing enterprise platforms and systems, an inability to automate device testing which slows delivery cycle time considerably, and a number of unique factors and testing requirements, e.g., intent, language, response validation, etc.

What We Do

Bring Your Digital Ideas to Life

Our experience with the leading industry platforms — Alexa, Siri, Cortana, and Google Assistant – enable your business to take full advantage of these technologies in sales, customer service and operations. We can support your initiatives from initial planning and strategy through development, test, integration, and deployment.

OUR OFFERING

End-to-End Interactive Experiences Services

Strategy/Concept

Proof of concept
Design interaction flows
Tools and framework selection
Blueprinting
Integration strategy

Development

User-centric design
Feature definition
Architecture design
Alexa, Siri, Cortana, and Google assistant integration
Building interactive bots from scratch
Building interfaces with existing systems – enterprise, social, external
Minimum viable product

Testing/automation

Intent validation
Response validation
Functional Testing, Stress Testing, Security Testing
Test Automation
Integration Testing
Ground-truth validation
Minimum viable product

We support a variety of use cases with expert interactive chatbot and voice bot development services:

Customer Activation

Deliver push notifications and exclusive offers to customers

Personalized Experience

Engage with consumers by name and know their preferences

Relevant Content

Create additional sales from insight-driven suggestions on related items

Intelligent Assistance

Get more intelligent interactions by expanding capabilities

Contactless Payments

Chatbot-based payments

Integrated Commerce

Enable purchase directly from social media with integrated payment systems

Data Capture & Display

Multi-touchpoint data gathering and analysis; presented in one easy to use application, giving users immediate access

Data Sharing

Easy, rules-based data distribution for learning and adaptation

Comparison Reporting

Relevant data and real-time updates through simple reporting apps and displays

Algorithm Refinement

Learn and adapt the algorithm to improve the results or expand the function set

Data Comparison

Collect the data and compare the results over a period of time and align them with similar use cases to help improve results and sentiment

THE OUTCOMES WE DELIVER

Revolutionize user engagement to unleash business value

Apexon enables your business to take full advantage of latest interactive chatbot technologies across value chain. Our services deliver important business advantages:

Consistent Customer Engagement

Human-like experience for customers across channels through personalized and relevant communication

Revenue Growth

Leverage personalized recommendations to increase cross-selling opportunities through customer education

Improve Targeting

Analyze customer interactions combined with previous transactions to improve the targeting for products and services

Cost Optimization

Reduce the employee cost by offloading part of the customer service and engagement functions to the Bot

Improve Targeting

Leverage these technologies to deliver new capabilities and services in areas such as customer support, cross-sell and upsell, virtual healthcare, and virtual tutoring/education

Key
Partnership

With our vast experience in BOTs, we have partnered with ServisBOT to transforming customer and employee engagement using conversational AI

LEARN MORE

Why Apexon

Focus on Your
Priorities

Our heavy lifting with the new technologies enables you to focus on your core competencies

Deep technology &
domain expertise

Proven track record of multiple successful implementations

Access to
exemplary talent

Agile global teams with a large pool of certified engineers

Continuous investment
& innovation

R&D investment for new gen technology, dedicated labs

Flexibility

Agile, nimble and quick to proof of concept; faster and more informed in project decision making

FAQ’s – Interactive Experience

1. What is the meaning of interactive experience?

An interactive experience refers to the engagement between users and a system where users actively participate in the experience, rather than just passively consuming content. Interactive experiences are designed to be dynamic and responsive, often using a combination of AI, natural language processing, and real-time data. For example, an interactive bot is a software application that simulates human conversation using AI and natural language processing. These bots enhance user experience by offering real-time assistance, automating routine responses, and delivering personalized interactions. The goal is to boost user engagement, streamline workflows, and improve customer satisfaction by making digital interactions more intuitive and effective.

2. Real life examples of companies using interactive experience?

Several companies have successfully implemented interactive experiences to enhance customer engagement:

Nike: Through the Nike By You platform, users can customize products in real-time, while the Nike app offers personalized training and AR-based product previews, creating a fully interactive shopping experience.
Coca-Cola: Coca-Cola’s Freestyle vending machines allow users to personalize their drinks by choosing from various flavors, enhancing customer interaction and engagement.
Sephora: Sephora uses AR-powered virtual try-on tools that let customers see how makeup products will look on them before purchase, creating a unique and personalized shopping experience.
IKEA: IKE’s AR app, IKEA Place, allows customers to visualize how furniture would look in their homes before buying, offering an immersive and interactive experience.
Spotify: Spotify’s “Wrapped” feature provides users with a personalized, interactive review of their yearly music listening habits, making the experience engaging and shareable on social media.

3. What are the benefits of integrating interactive bots into websites or apps?

Integrating interactive bots into websites or applications improves accessibility, provides round-the-clock support, and enhances user engagement. These bots can also collect data and offer personalized recommendations, driving better conversion rates.

4. How does an interactive bot improve the digital experience for users?

Interactive bots enhance the digital experience by providing faster resolution to user inquiries, ensuring a smoother and more efficient experience. They also create personalized and dynamic interactions by offering quick responses, suggesting relevant content, and adapting to user preferences, resulting in more engaging and satisfying digital journeys.

Download resources to learn more about our interactive bot experience services

Transforming Customer & Employee Engagement with Conversational AI

Global Automotive Technology Provider Accelerates Digital Transformation

What Our Customers Say

Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.

Mark Fleishman

VP of Infrastructure and Operations, Paige

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Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.

Yatin Pradhan

VP, Product Management, Seattle Bank