Cloud Native Platform Engineering
SITE RELIABILITY
ENGINEERING (SRE)

Unleash the full potential of the cloud

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site reliability engineering
APEXON OFFERS END-TO-END, APPLICATION-FOCUSED, SITE RELIABILITY ENGINEERING SERVICES TO ENSURE HYPER-AGILITY, HIGH AVAILABILITY, ZERO DISRUPTION, AND CONTROL OVER YOUR CLOUD LANDSCAPE

site reliability engineering services and solutions
the challenge

AS CLOUD BECOMES UBIQUITOUS, EFFECTIVE MANAGEMENT IS KEY

With the on-demand nature of cloud computing touching every aspect of our lives, the requirements for effective migration and integration become increasingly important.

More than 85% of companies will have a cloud-first attitude by 2025, according to Gartner. And the organizations that embrace cloud will have to take account of both the digital workloads they create and the operations they will serve.

Even more critical is that business leaders understand exactly what is required from cloud solutions, with availability, reliability, and customer engagement opportunities all part of the cloud puzzle. Simply put, a poorly managed cloud environment can impact not only time-to-market but also potential revenue, brand reputation and customer satisfaction. In today’s hypercompetitive marketplace, threats to any of these can be hard to overcome.

SRE Management Solutions
What We Do

SOLVING THE SITE RELIABILITY CHALLENGES THAT CLOUD MIGRATION & INTEGRATION BRING

Our Site Reliability Engineering (SRE) expertise has been honed over 18+ years. We employ the latest methodologies, accelerators and enablers, and other cloud-based tools to deliver end-to-end support, irrespective of industry sector or digital maturity. Our teams are comprised of highly skilled reliability engineers who help facilitate automation and system improvements. These teams ensure adoption of DevOps constructs without any knowledge transfer required of the client, operational readiness review and transition and proactively identify improvement areas and ensuring assurance on stability.

SRE functions are inevitably outcome-based. This requires a partner that can provide knowledge management, easy resource transition and team induction, and shield organizations from attrition and transition challenges. We ensure full transparency on incident summaries, self-service reporting and SLO-based joint decision-making powered by Artificial Intelligence (AI), Machine Learning (ML) and a strong data backbone. Apexon’s SRE services encompass the entire spectrum of cloud management.

Our expertise

End-to-end SITE RELIABILITY ENGINEERING (SRE) Services

We support a variety of use cases:

Monitoring & Operational Intelligence
Monitoring &
Operational Intelligence

Provisioning & Orchestration
Provisioning &
Orchestration

Site Reliability Engineering
Site Reliability
Engineering

Governance
Governance

Security
Security

Application Performance Management (APM)
Application Performance Management (APM)

Optimization Services
Optimization
Services

Our key strengths are built around a defined cloud implementation focus, including but not limited to cloud-native operations, scalable Out-of-Box cloud infrastructure, and more. In addition, we have defined Centers of Excellence (CoE) support functions that can assist customers in the adoption of cloud-focused Shift Left strategies across the business environment.

THE OUTCOMES WE DELIVER

SRE SOLUTIONS VIA DIGITAL CAPABILITIES

Apexon’s SRE services allow companies to turn their cloud infrastructure into competitive advantage:

Cost savings
Cost savings

Trade capital expense for variable expense; leverage pay-as-you-go model

Enhanced Security & Compliance
Enhanced Security & Compliance

Advanced cybersecurity and compliance management

Increased Business Agility & Faster Time to Market
Operational Efficiency

Serverless application strategy, migration from monolithic to microservices architecture, advanced analytics and AI/ML cloud management, plus IT support

Enhanced Scalability & Reliability
Enhanced Scalability & Reliability

Centralized monitoring, integrated Disaster Recovery, near-zero outage operations

Our methodology

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how we do it

Our approach

Our Cloud Management & Operations offerings

Apexon’s commitment to “Cloud Done Right” is the foundation for our fully serviced Cloud Management and Operations offerings. This is based on the understanding that companies are looking for the answers to identified challenges in their cloud migration and adoption requirements.

Our SRE services are designed to take in both the cloud journey and the level of maturity an entity has — from initial assessment and business optimization strategies to launching cloud initiatives and automating defined processes and requirements within the cloud platform itself. The framework that we create from our end-to-end assessment is ultimately measured against 7 pillars within the Support/SRE Implementation Process Flow – availability, durability, throughput, latency, traffic, error rate and saturation.

This Process Flow includes:

IDENTIFICATION OF SERVICE LEVEL INDICATORS & OBJECTIVES
Identification of Service Level
Indicators & Service Level Objectives

These include key tenets such as:

  • Auto provisioning
  • 24/7 monitoring and availability
  • Scaling and capacity planning
  • Timely patching
  • Incident response mechanism

Instrumentation requirements
Instrumentation
requirements

Measured against the aforementioned 7 pillars

CREATION & INTEGRATION OF VISIBILITY DASHBOARDS
Creation & integration of Visibility
Dashboards within the process

Establishing an SLA with customers that is predicated on promises made and adherence to required KPIs

Access to both a dedicated client team and Apexon SRE team including technical architect and SRE engineer ensures SLA adherence.

SRE Implementation Process Flow
Our expertise
EXPERTISE WITH THE LATEST PLATFORMS & TOOLS TO LEVERAGE SRE TECHNOLOGIES

Apexon has experience with the leading tools, and platforms and takes an unbiased and agnostic approach to SRE solution development. We can help you take full advantage of these tools and platforms and maximize your ROI with them.

perfecto

appium

selenium

micro focus

IBM

cucumber

ranorex

qmetry

Key Partnerships

aws

We can help you accelerate your time-to-market and increase agility with our comprehensive suite of AWS offerings. Industry-best standards and AWS-guided design patterns drive our AWS cloud solutions. In addition, we adhere to a disciplined continuous review process with experienced and talented AWS-Certified resources.

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azure

Our partnership with Azure helps organizations move to cloud at speed, increasing application availability, technical flexibility, and security improvements.

snowflake

Monetize your data with the help of Apexon’s end-to-end migration and implementation services for Snowflake Data Cloud. Apexon offers end-to-end migration and implementation services for Snowflake Data Cloud, including design, data preparation, re-platforming, and performance optimization.

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Why Apexon

Centralized
ITSM & ITOM

We leverage a core-flex delivery model powered by highly efficient Site Reliability Engineers from our Cloud and Platform Engineering COE. Our managed services include industry-standard tooling and cloud native services for monitoring, backup, patching, and log management. We also include 24×7 monitoring with service integration, automated resolutions and centralized dashboard

Improved Security
Posture

We perform a security audit of your current landscape, identify security gaps and implement security tools and policies to improve the overall security posture on all the layers for cloud

Cost
optimization

We identify scope for cost optimization and implement the changes, leveraging our cloud partnerships. We also leverage technology and service accelerators to lower deployment costs

Innovation &
Automation

Over 10+ years of automation experience, highly involved in developing accelerators, and automation of cloud service deployment to improve reliability

What Our Customers Say

Mark Fleishman

Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.

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Mark Fleishman
VP of Infrastructure and Operations, Paige
Seattle Bank
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Yatin Pradhan

Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.

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Yatin Pradhan
VP, Product Management, Seattle Bank
Seattle Bank
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FAQ’s – Site Reliability Engineering

Site reliability engineering (SRE) tools are essential for monitoring, managing, and optimizing system performance and reliability. These tools include advanced monitoring systems like Prometheus and Grafana, alerting frameworks such as Alertmanager, and incident management platforms like PagerDuty. Additionally, configuration management tools such as Ansible and orchestration platforms like Kubernetes are critical in automating operations and maintaining system reliability. By leveraging SRE tools, organizations can proactively identify and address issues before they impact end-users, ensuring smoother operations and higher system uptime.

Site reliability engineering (SRE) services encompass a range of activities designed to enhance system reliability and performance. These services typically include assessing current system reliability, implementing best practices for incident management, developing custom monitoring solutions, and providing ongoing support and optimization. SRE consultants work closely with organizations to tailor solutions that meet their specific needs and improve overall system resilience.

Observability is a core principle in Site Reliability Engineering (SRE) that enables teams to gain real-time insights into the health and performance of their systems. By utilizing observability tools, such as metrics, logs, and traces, SRE teams can monitor system behavior, quickly identify anomalies, and resolve issues before they escalate. Effective observability ensures proactive management of systems, contributing to higher reliability, better performance, and a smoother user experience.

SRE technologies play a crucial role in effective system management by providing tools and frameworks that automate and streamline various aspects of system operations. These technologies include automated deployment pipelines, real-time monitoring systems, and sophisticated alerting mechanisms. By integrating SRE technologies, organizations can reduce manual intervention, enhance system visibility, and quickly respond to potential issues, leading to more reliable and efficient system management.