SharePoint can be found in companies of all sizes. The platform is used differently from company to company, and its extreme adaptability means that it can deliver a web-based experience in almost any environment. This flexibility was both a benefit and a challenge for this global company. To enable collaboration across its 20,000+ employee organization, this company ran 700+ SharePoint farms globally, with multiple versions (2010, 2013, 2016, 2019, Online) in different regions, time zones, and business functions. This complexity impeded collaboration.
Separate development teams worked on different versions of SharePoint, and 24/7 global support was required to cater to the needs of each region. Last but by no means least, the act of migrating the various versions for its distributed workforce added another layer of complexity to the overall process – a scenario that required specific expertise for not only each SharePoint version but also ownership for each defined business function.