Success Story Healthcare

Non-profit Healthcare Organization Reduces TAT by 30%

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automate their testing process

Offering a wide range of affordable choices of healthcare services acts as a major differentiator in today’s highly competitive market. The customer, a Michigan-based non-profit organization, wanted to offer multiple healthcare plans and associated benefits to more than 4.3 million people living in the state.

However, rolling out new health plans and/or updating existing plans were time-consuming tasks due to heavy dependency on regression testing. They needed to automate their testing process to roll out new health plans faster and stay ahead of the competition.

the Results

Key Outcomes

By addressing the customer challenges head on, Apexon was able to deliver several business benefits, including:

Reduced TAT for rolling out new health plans by 30%
Reduced Turnaround Time (TAT) for rolling out new health plans by 25-30%

Ability to quickly add benefits to existing health plans
Improved ability to quickly add benefits to existing health plans

Enhanced customer experience
Enhanced customer experience

The challenge

Three key areas

A thorough analysis of the customer’s existing processes revealed various challenges like:

Existing Health Plan Amendments

Existing Health Plan Amendments Modifying existing health plans or introducing new ones was challenging and time-consuming since both involved executing 6,000 regression test cases

agility and flexibility in providing multiple health plan choices

Lack of Agility & Flexibility Lack of agility and flexibility in providing multiple health plan choices and administering healthcare benefits to 4.3 million members

go-to-market plans for new product/service offerings

Delayed Go-To-Market Plans Gaining a competitive advantage was challenged by delayed go-to-market plans for new product/service offerings

The Solution

Four key areas

Apexon proposed an automated testing solution that included:

Increasing Application Coverage

Increasing Application Coverage Increasing the coverage of the application used for configuring new healthcare plans

Involving SMEs

SMEs Involving SMEs to understand the regression test cases for consolidating the test cases

Testing Scenarios

Testing Scenarios Validating all critical business rules by testing 6,000+ scenarios across 15 applications

Automation Frameworks

Automation Frameworks Developing an automation framework for functional testing from ground-up