Success Story Heathcare

International SOS Ramps Digital Efforts to Support Global Travelers with AWS

The company’s business model was based on serving multi-national companies whose executives traveled all over the world. As such, all services had to be available and functional globally and integrated with traveler analytics and demographics systems. This required that any new service be available on all primary mobile platforms at the same time, on any operating system and supported device, in any geography. Limited in-house testing capabilities made it very difficult to address the large-scale QE effort required to get quality apps and services to market, globally, in a timely manner.

International SOS was using a paper-based system to manage responses to pandemic situations. To digitize these processes, it needed to conduct a complete requirements assessment, define and configure multi-level action plans, create processes for making changes to those plans, and improve its ability to monitor the current status of the crisis and provide client employees with self-service access to critical information.

The International SOS Travel Tracker was an app used to monitor traveler location for safety. It was dependent on a single communication gateway for all forms of communications like email, SMS, text to voice, etc. This created a single point of failure and a threat to client safety.

There were also several core operational challenges. For example, too many unplanned technology deployments were being pushed into production, making it difficult to keep projects on schedule and assure service quality. There was no Continuous Integration process in place and its development infrastructure was insufficient.