Satisfy customers with seamless support and predictive services

FACT SHEET Apexon & Salesforce

Salesforce Effortless Customer Service

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Putting the Customer First

Putting the Customer First

Enterprise operations can be very convoluted, but at the end of the day, there is only one thing that truly matters: your customers. Not every organization is positioned to deliver an exceptional customer experience, though. With the various communication methods available to customers today—live chat, text, email, phone, social media, and more—even the best support teams can fall behind meeting their customer demands. Having the right strategy in place is the key to crafting a consistently superb customer experience.

Seamless Customer Engagement

Seamless Customer Engagement

Salesforce is a cloud-based platform to help companies better connect with their customers and prospects. Salesforce and its entire suite of connected apps unite your marketing, sales, commerce, service, and IT teams to power a strong, sustainable, and scalable culture of service excellence that increases loyalty and profitability. Apexon delivers trusted, smart, flexible, and sustainable solutions built on Salesforce to transform businesses and help put their customers at the center of everything they do.

Key Benefits
Rapid Problem Solving

Rapid Problem Solving

Give customer service agents the necessary tools to swarm cases by collaborating with experts across your company to solve issues quickly.

Omnichannel Support

Omnichannel Support

Manage all customer service touchpoints in one centralized location to keep your customers happy whenever they reach out to you, regardless of the channels they prefer to use.

Actionable Data

Actionable Data

Harness the power of real-time data to intelligently provide agents with the best answers and responses, even as the context of the conversation changes.

Customer Self-Service

Customer Self-Service

Help your customers help themselves by providing a customer community portal with knowledge articles, FAQs and self-submission of cases in order to reduce the burden on your service team.

A Winning Combination

A Winning Combination

The Apexon – Salesforce partnership can benefit any enterprise that strives to be customer-focused.

Our team of Salesforce-certified consultants, architects, and engineers are experienced in business strategy and skilled in technology to delivery effortless customer experience for your organization. This guidance will help you drive growth, identify inefficiencies across operations, boost productiviey, and ultimately create a culture where everyone is focused on the outcome that matters most: creating a great experience for your customers.