Experience
SALESFORCE

Transforming the customer journey for increased loyalty and profitability

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Salesforce Services
APEXON HELPS BUSINESSES LEVERAGE SALESFORCE TO TAKE SALES, SERVICE AND MARKETING TO THE NEXT LEVEL

Salesforce Consulting Services
the challenge

A SEAMLESS CUSTOMER JOURNEY IS CRITICAL TO CUSTOMER SUCCESS

Customers are at the heart of any business, and successful companies create effortless journeys for their customers. That means consistent experiences pre-and post-purchase, across channels, and with different products and services. Customers expect to pick up right where they left off in the buying journey across all physical and digital touchpoints. As their expectations rise, your sales and support teams need to be equipped with the right tools and insights.

What we do

APEXON HELPS BUSINESSES BECOME “CUSTOMER COMPANIES” WITH SALESFORCE

Apexon delivers trusted, smart, flexible and sustainable solutions built on Salesforce to transform businesses and help put their customers at the center of everything they do.

With Salesforce’s single integrated platform for marketing, sales, service, commerce, and operations we help businesses create amazing, end-to-end experiences for their customers.

Sales Automation with Salesforce
SMART SALES
  • Sales process automation
  • Lead-to-cash optimization
  • Always open storefront (eCommerce)

Optimize the customer journey by integrating all data and interactions
Insight to Action Analytics
  • Al powered processes
  • Competitive intelligence
  • Visualization

Transforming customer experience with Salesforce
Effortless Customer Service
  • Omni-channel service
  • Customer self service
  • Cross-sell and up-sell

alesforce cloud technology to better connect with employees
Employee Experience
  • Employee journeys
  • Employee communities
  • Learning and career growth

Salesforce professional services to marketing
Experiential Marketing
  • Marketing automation
  • Customer journey management
  • Voice of the customer

Salesforce implementation that drives results
Operational Excellence
  • Lightning migration
  • Salesforce center of excellence
  • BizDevOps

Industry Solutions

Salesforce Services for Healthcare & life sciences
Healthcare & Life Sciences
  • Leveraging the strong foundation of Salesforce Health Clouds and Salesforce Industries (Vlocity) solutions for healthcare, we offer deep industry knowledge to help payers, providers, MedTech and pharma companies achieve their customer and employee experience goals.
  • Help payer and provider organizations improve member/patient engagement with a consolidated 360-degree view of their health and wellness journeys.

Financial Services Salesforce Cloud
Financial Services
  • Leverage the power of Salesforce Financial Services Cloud to provide our banking, wealth management and insurance clients with a 360-degree view of their customers.
  • Enable consistent, proactive, and personalized end-to-end customer experiences.

Salesforce Manufacturing Cloud
Manufacturing
  • Recommend, design and implement large-scale digital transformation initiatives on Salesforce Manufacturing Cloud to help manufacturers better understand customer needs while improving visibility across the entire value chain.
  • Expand core platform capabilities to channel partners and customers to enable deeper and more trusted relationships.

The Expertise & Experience to Guide Your Entire Salesforce Journey

Salesforce consulting services
Advisory
  • Blueprinting and roadmapping
  • Architectural assessment
  • Organizational change management
  • Value capture

Salesforce implementation services
Implementation
  • Salesforce project delivery
  • Discovery, design and configuration
  • Data migration and integration
  • Agile, waterfall or hybrid

Salesforce managed services
managed services
  • Platform optimization
  • BizDevOps
  • Capacity teams
  • Environment and release management

THE OUTCOMES WE DELIVER

PUT YOUR CUSTOMERS AT THE CENTER OF YOUR BUSINESS

Apexon Salesforce services deliver important business advantages including:

seamless omnichannel support and predictive service
Increased Customer Satisfaction

We enable personalized sales and service experiences with seamless omnichannel support and empower service agents with predictive insights to drive higher rates of customer engagement and loyalty

Salesforce to optimize the selling experience and acquire more new clients, faster
Increased Sales Effectiveness

We leverage Salesforce to provide easy access to prospect pipeline information to optimize the selling experience and acquire more new clients, faster

streamline lead generation and campaign management with Saleforce
Increased Marketing Effectiveness

We digitize operations to increase marketing effectiveness and streamline lead generation and campaign management

create more satisfying experiences
Increased Employee Satisfaction

We create more satisfying experiences for your employees, regardless of role or location

Our methodology

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how we do it

Our approach

Apexon helps businesses get the most out of the Salesforce platform

Our team of 100+ Salesforce certified consultants, architects, and engineers will partner with your organization to implement the Salesforce platform and associated applications in the way that best meets. your needs.

We recommend a measured approach – defining and scoping the business need; blueprinting solution and implementation strategies; validating the solution with an out-of-the-box Salesforce.com application along with the required MVP components for a Pilot Group of users; and then expanding the implementation with future enhancements.

Deliver customizable solutions for Salesforce product suite

OUR EXPERTISE

extensive, hands-on experience with the leading platforms, frameworks & tools

We can help you determine which tools are best for your environment and ensure you take full advantage of all these solutions have to offer so you can maximize your ROI with them.

In-depth expertise across the Salesforce product suite

Salesforce AppExchange

Salesforce Integration

Salesforce badges
We are specialists
Product

Industry

Key
Partnerships

Business Applications Salesforce

One of the fastest-growing Salesforce partners with 100+ years of collective team experience in deploying Salesforce solutions.

Why Apexon

Crawl, Walk,
Run Approach

Tried and tested

PROVEN SALESFORCE
IMPLEMENTATIONS

5-star AppExchange rating

ACCESS TO
EXEMPLARY TALENT

100+ certified and experienced Salesforce team members across the globe with 100+ Salesforce certifications and 10+ years of experience on average

WE MEET YOU
WHERE YOU ARE

Advisory, implementation and support services to guide you on your entire Salesforce journey

INDUSTRY
EXPERTISE

Years of hands-on experience implementing CRM solutions in healthcare, life sciences, financial services, and manufacturing organizations.

SALESFORCE CENTER
OF EXCELLENCE

Fostering innovation and accelerate Salesforce development.

What Our Customers Say

Mark Fleishman

Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.

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Mark Fleishman
VP of Infrastructure and Operations, Paige
Seattle Bank
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Yatin Pradhan

Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.

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Yatin Pradhan
VP, Product Management, Seattle Bank
Seattle Bank
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Download Salesforce Resources

SFDC Whitepapers, Case Studies and Factsheets
Success Story
Enhancing Sales Effectiveness While Reducing Technical Debt with Salesforce Sales Cloud
White Papers
Blueprinting: A Winning Strategy – BUILDING A ROADMAP TO SUCCESS
Success Story
Transformation via Agile & Salesforce
White Papers
A Salesforce Center of Excellence Playbook
Factsheet
Salesforce Effortless Customer Service
Factsheet
Salesforce for Physicians
Factsheet
Salesforce Operational Excellence
Factsheet
Salesforce Managed Services

FAQ’s – Salesforce Services

Salesforce or SFDC services refer to the suite of solutions or services provided by Salesforce, a leading cloud-based customer relationship management (CRM) platform. These services include tools for sales automation, customer service management, marketing automation, analytics, and app development.

SFDC services help businesses improve customer relationships, streamline operations, and drive growth. By providing a centralized platform for managing customer data, automating workflows, and generating insights, these services enable businesses to enhance efficiency and deliver personalized customer experiences.

Implementing SFDC services typically involves setting up the Salesforce platform, customizing it to fit specific business needs, migrating existing data, and integrating it with other business systems. This process ensures that the Salesforce environment is tailored to the organization’s operations.

SFDC services can be integrated with various other business systems, such as ERP, marketing automation tools, and third-party applications. This integration ensures seamless data flow across platforms, providing a unified view of customer interactions and business operations.