the challenge
Personalizing Automated Customer Engagement
Creating omnichannel and responsive conversational engines has become a necessity for any enterprise that wants to deliver personalized customer experiences and engage with their clients. However, Chatbots and IVR do not lend themselves to these types of natural conversations with customers. This diminishes the user experience and depersonalizes the interaction. These systems are non-intuitive and cannot help businesses derive actionable insights.
What we do
TalkAtIve
TalkAtIve is an advanced AI-based conversational engine that enables businesses to move beyond Chatbots and IVR and make conversational computing a widespread capability. The platform is context-aware and responsive and uses NLU Engines and analytics to visualize conversation and create conversational flow mind maps. This enables organizations to personalize user engagement and create human-like experiences with customers. The solution leverages sentiment analysis and AI to create intuitive virtual assistants capable of carrying out natural, responsive, and contextual conversations.
THE OUTCOMES WE DELIVER
Turn Automated Customer Interactions into Conversations
TalkAtIve transforms automated interactions with customers into natural and intuitive conversations. Users can engage with customers on the platform of their choice and create highly personalized experiences. As a result, organizations can enable:
Our approach
Context-Aware Conversational Engines that Enrich Human-Technology Interactions.
TalkAtIve takes advantage of cloud computing and the availability of API libraries to unify disparate systems and facilitate omnichannel, intuitive, and enhanced customer engagements.
Key capabilities include:
Solution Management
TalkAtIve integrates the underlying technology to unify disparate systems for greater interoperability. This enables efficient and continuous service orchestration based on AI, analytics, and consistent feedback.
Data Channeling
Create an automated system of data ingestion and authorization from multiple sources to enable smooth API handling, cross-channel contextualization, and auto-formatting of messages based on different channels.
Analytics and Insights
Leverage advance NLU Engines and analytics to understand the flow of conversation with smart visualization on customized dashboards. Drive data-backed decisions and create conversational flow mind maps using deep insights from your system.
Knowledge AI
Enable continuous learning and conversational evolution of your virtual assistant with advanced AI and ML models. TalkAtIve provide consistent data transformation for supervised and unsupervised training of the virtual assistant, making them more intuitive and responsive.
Conversational Intelligence
Drive intelligent conversations with customers with the help of virtual assistants that understand context, intent, and the nature of conversations. TalkAtIve provides built-in features of context, multi-turn dialog, and intent management to enable a high degree of conversational intelligence.
TalkAtIve in Action
Customer satisfaction management for banking industry
Provide enhanced customer care with AI-powered conversation engines that offer 24×7 personalized support, ranging from financial advice and fraud prevention to compliance monitoring and client engagement.
Personalized healthcare services for patients
Get insights into claims enrolment and adverse event reporting space for better payer experiences. Providers can offer highly personalized and comprehensive healthcare services including appointment scheduling, patient screening, post-treatment engagement, and managing medication effectiveness.
Customer service enhancement
TalkAtIve seamlessly aligns with human customer care executives and interacts with customers. It detects customer satisfaction levels and proactively lends itself to manual intervention in case of escalation.
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